Last updated: 9 September 2026

Who we are

Shepherd Cleaning Services Ltd. (“we”, “us”, “our”) is the data controller for the personal data collected through this website. Our contact details are:

What data we collect

We collect the following personal data when you use our website or contact us:

• Identity & contact data — name, email, phone number, postal address.
• Property data — postcode, property size, service history.
• Communication data — messages you send us via forms, email, or phone.
• Technical data — IP address, browser type, pages visited (via cookies and server logs).

Why we use it

We use your data for the following purposes:

• To provide quotes and deliver the services you've requested (contract performance).
• To communicate with you about bookings, schedules, and follow-ups (legitimate interest).
• To send marketing communications you've opted into (consent — you can withdraw at any time).
• To meet our legal and accounting obligations.

Who we share it with

We don't sell your data. We share it only with team members assigned to your job, with our payment processor, and where required by law. All third parties we use are UK GDPR compliant.

How long we keep it

We keep customer data for up to 6 years after your last booking (for tax and legal reasons). Marketing data is kept until you unsubscribe. You can ask us to delete your data sooner — see “Your rights” below.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Have inaccurate data corrected.
• Request deletion of your data.
• Object to processing or withdraw consent.
• Lodge a complaint with the ICO (ico.org.uk).

To exercise these, email close2watchshepherd@gmail.com.

Cookies

We use a minimal set of cookies: essential cookies for the site to work, and analytics cookies (only with your consent) to understand how the site is used. You can control cookies via your browser settings.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

This privacy policy is provided as a placeholder. Before going live in earnest, replace it with a version reviewed by a UK GDPR / data-protection professional.

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